Return & Refund Policy

Last updated: 4 October 2026

We want you to love what you wear. If something isn't right, you can return or exchange eligible products within 10 days of delivery.

1. Return & exchange window

You can request a return or size exchange within 10 days from the date your order is delivered. Requests made after 10 days cannot be accepted.

2. Eligibility

To be eligible, the product must be:

  • unworn, unwashed and unused, with no stains, perfume or deodorant marks;
  • returned with all original tags attached and in its original packaging;
  • in a condition we can resell.

Products marked “Final sale”, free gifts and items damaged after delivery are not eligible. Returns that fail our quality check will be sent back to you.

3. How to request a return or exchange

  1. Email support@velvoon.com or WhatsApp +91 88243 41379 with your order number, the item(s) and the reason (and the new size, for an exchange).
  2. We confirm your request within 24 working hours and arrange a free reverse pickup from your address where serviceable. If pickup is not available at your pin code, we will share our return address and reimburse standard courier charges.
  3. Once the product reaches us and passes the quality check (usually within 2 business days of receipt), we process your exchange or refund.

4. Size exchanges

We offer one free size exchange per item, subject to stock. If the size you need is not available, we will issue a full refund instead.

5. Wrong, defective or damaged items

If you receive a wrong, defective or damaged product, contact us within 48 hours of delivery with your order number and clear photos (an unboxing video helps us resolve it faster). We will arrange a free pickup and send a replacement, or a full refund if a replacement is not available.

6. Refunds

  • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 business days of approval. Your bank may take a few additional days to show the credit.
  • Cash on Delivery orders: refunded to your bank account or UPI ID within 5–7 business days of approval. We will ask for these details by email or WhatsApp.
  • Shipping is always free, so there are no shipping charges to deduct.

7. Order cancellation

  • You can cancel an order any time before it is dispatched by contacting us with your order number. Prepaid orders are refunded in full to the original payment method.
  • Once dispatched, an order cannot be cancelled, but you can return it under this policy after delivery.
  • We may cancel an order if the product is out of stock, the payment fails or is flagged as fraudulent, or the address is not serviceable. Any amount paid will be refunded in full.

8. Contact

Velvoon, Amber Complex, Near DCB Bank, Barmer, Rajasthan – 344001, India
Email: support@velvoon.com · Phone/WhatsApp: +91 88243 41379