Last updated: 4 October 2026
Velvoon (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit velvoon.com or buy from us, how we use it and the choices you have. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Contact and delivery details: name, email address, phone number, billing and shipping address.
- Order details: products purchased, order value, returns and exchanges.
- Payment information: payments are processed by Razorpay. We receive a payment confirmation and limited details (such as payment method and the last four digits of a card) but never your full card number, CVV, UPI PIN or net-banking password.
- Account details: if you create an account, your login email and preferences.
- Messages: anything you send us by email, WhatsApp or the contact form.
- Device and usage data: IP address, browser, device type and pages visited, collected through cookies and similar technologies.
2. How we use your information
- To process, ship and deliver your orders, including Cash on Delivery confirmation.
- To handle returns, exchanges, refunds and customer support.
- To send order updates by email, SMS or WhatsApp.
- To send offers and new-drop announcements, only if you have opted in. You can unsubscribe at any time.
- To prevent fraud, keep the website secure and meet legal and tax obligations.
- To understand how the website is used and improve it.
3. Who we share it with
We never sell your personal information. We share only what is needed with trusted service providers who help us run the store:
- Shopify (website and order management);
- Razorpay (payment processing);
- courier and logistics partners (delivery and returns);
- email, messaging, review (Judge.me) and analytics providers.
We may also disclose information when required by law or to protect our rights and customers.
4. Cookies
We use essential cookies to keep your cart and checkout working, and optional analytics and marketing cookies to understand visits and show relevant ads. You can control cookies through your browser settings.
5. How long we keep it
We keep order and invoice records for as long as required under Indian tax and accounting laws, and other information only as long as needed for the purposes above.
6. Security
Our website runs on HTTPS and payments are handled by PCI-DSS compliant providers. No method of transmission is 100% secure, but we take reasonable steps to protect your data.
7. Your rights
You can ask us to access, correct or delete your personal information, or withdraw consent for marketing, by emailing support@velvoon.com. We may need to keep some records where the law requires it.
8. Children
Our website is not intended for children under 18. We do not knowingly collect their personal information.
9. Changes
We may update this policy from time to time. The latest version will always be on this page.
10. Contact and grievance officer
Grievance Officer, Velvoon
Amber Complex, Near DCB Bank, Barmer, Rajasthan – 344001, India
Email: support@velvoon.com · Phone/WhatsApp: +91 88243 41379